The price says Kia is $280: $220 for the map and $60 for labour.

Owners who find themselves in this situation and wish to update their mapping can purchase a map update from the dealer. If a customer who purchased a car after January 1, 2016, was told by the dealer that they were entitled to two free map updates then they have an issue with the dealer who misinformed them. If the car was purchased after January 1, 2016, there is no free mapcare program on the Motrex head units. If the car was purchased prior to January 1, 2016, there is an entitlement of two map updates within a three-year period from purchase. It’s not that we have been ignoring you, we’ve just been working behind the scenes to get some answers for you.Ī spokesman for Kia confirmed this week that: We’ve been working through this issue for the last 12 months and apologise for not getting back to those readers that have emailed us over the past few weeks. Kia has been able to negotiate a partial solution to the problem with the help of TomTom that will see some people get free updates while others will have to pay for them - the unlucky owners of older models will never be able to get an update for technical reasons. The Mapcare offer was withdrawn from Januand no longer appears on Kia’s website.įigures show 45,000 vehicles with the old system are eligible for updates, while up to 20,000 older models will probably miss out - those built in 2012, 2013 and some 2014 models.

The trouble is many owners claim they have never received even one update – just check the forums. To put this in perspective Kia started rolling out satellite navigation in its vehicles from 2012, with hardware provided by Motrex and mapping supplied by Here Maps.īuyers were initially promised two complimentary map updates over a three-year period, one at the 12-month anniversary of purchase, the second at 24 months – as part of what it called Mapcare. The two systems are not compatible and because it no longer had the licensing rights to the previous system, Kia could not supply any further updates. We’ve received numerous emails from readers confused about updates for the satellite navigation in their Kia.Īs we reported last year thousands of Kia owners were left high and dry after the company switched to an in house navigation system.

Free tomtom updates 2017